frequently asked questions

Essers Expressions is a small, locally owned business in Valley Falls, Kansas

How are our tees made?
We offer some of the highest quality direct to film transfers on the market. Direct to Film produce a soft, barely-there hand feel. They are printed with a water based ink that wont crack, fade or peel. DTF printing allows us to bring you full color designs, with vibrant, lasting color! A variety of our tees (especially our bleached items) are sublimated/ink dyed into the shirt.

What is your turnaround time?
Our current turn around time is 7-10 business days and we strive to have them out faster. Bleached and dyed items are always 21-28 day turn around time. During holiday rush times this is subject to change. When products are posted, we are very open regarding our turnaround time. Please remember these items are handmade and do require a little time to create.

Our high standard of quality for all items made, means that there are delays that do happen at times when certain factors do not align. This is especially true during peak seasons. We work our hardest to get items to you in a quick manner!

S H I P P I N G- We ship via USPS Package Service. You will automatically be provided a tracking number when your item(s) ship. We are not responsible for lost/stolen/damaged packages. Please contact your local USPS if you have issues arise after item is shipped.

W A S H I N G  I N S T R U C T I O N S - Turn garmet inside out - Machine wash on cold - No fabric softeners - No stain removers directly to print - No bleach - Tumble dry on low OR hang dry - Do not iron over design

How do we contact you?
You can reach us at essers.expressions@gmail.com. We love hearing from our customers! Our customer service team is available to answer any questions and inquiries you have have. Please allow 24 hours (not including weekends or holidays) for a response.

R E F U N D S- Due to the custom nature of your product, we do not accept returns, exchanges or cancellations. If the item arrives to you with a manufacturer issue, please contact me immediately on how to resolve this issue. Please refer to all size charts prior to purchasing if you are unsure of sizing.

Please be sure to double check that your address is correct on your invoice.

If you have any questions or concerns please email us at essers.expressions@gmail.com